NAEA/ARLA

Both David Vernon and John Coulton are Fellows of the National Association of Estate Agents. By using a licenced NAEA agent you are guaranteed that you are dealing with an agent who follows the Code of Practice and Rules of Conduct laid down by their professional body. You also have a route to redress should something go wrong. Claire Coulton is ARLA (Association of Residential Letting Agents) trained and brings this all important qualification to Falcon giving our Landlords peace of mind that their property is in excellent hands.

Ombudsman

As a member of The Property Ombudsman, we follow the code of practice for residential sales which has been approved by the OFT under the Consumer Codes Approval Scheme. All members of staff are made familiar with the ‘Code of Practice for Residential Estate Agents’ and with a comprehensive internal complaints procedure, the need for the Ombudsman has rarely arisen.

Tenancy Deposit Scheme

We register all deposits held in respect of Assured Shorthold Tenancies with The Tenant Deposit Scheme.  As a firm we absorb all costs associated with membership of the scheme, meaning both tenants and landlords alike are afforded the benefit of a completely cost free deposit arbitration service where needed.

Property Misdecriptions Act

All sales staff are trained on the restrictions associated to property advertising.