Falcon Blog

Details

Published: 14 February 2022

Hits: 678

Falcon Property recently scooped two separate accolades at the Experts in Property Awards 2021.

With the ceremony held via Zoom, the Experts in Property Awards 2021 was well-attended by its member agencies across Cornwall, Devon, Dorset, Somerset and Bristol and celebrated what was most important in agency in 2021, majoring on training, online marketing and community involvement.

Falcon won two awards across the seven awards categories.

Best Trained Agency Staff

The first Falcon award was a Silver win in the Training category. The Experts in Property network provides an extensive training programme on all aspects of agency, with some of the industry’s top trainers. This award is for the agencies with a major focus on training for all staff members, placing them among the best in their field, in legislation, best practice and all aspects of marketing, selling and letting homes. 

Customer Service – Falcon Property

And the second proves the Falcon team’s dedication to client satisfaction, being crowned top of the crop with a Gold in Customer Service. This award was based on analysis of ratings and feedback from several sources and Falcon stood out as a true customer services champion. 

The feedback on the well-known independent reviews platform, Feefo scores Falcon with a fantastic 4.9 out of 5 from 198 reviews. Words most commonly used to describe the Falcon team are professional, friendly, efficient, informative, supportive and probably the most common – excellent. The reviews speak for themselves. This is just a handful:

“Best estate agent I've dealt with (for buying and selling) - friendly, no pressure, keeping us up to date and going the extra mile.” 

“Just the best. Six weeks to sell my property from going on the market to completion day!! Can't get better than that. All the staff are professional, thoughtful, and efficient. I'm not surprised they have the lion share of the market."

“We sold our property though Falcon and can’t rate them highly enough. The sale wasn’t straight forward but Jennifer and Claudia were brilliant at keeping us updated. Nothing was too much trouble. Efficient and very professional, a pleasure to deal with.”

“I’d definitely be very happy to buy from Falcon in the future, they were the best thing about the buying process, apart from the house of course!”

“Exceptional service – highly recommend. Really impressed with the service from start to finish. Our sale/purchase had several hurdles all of which were overcome. Would highly recommend.”

“The quality of service from start to finish was impeccable. Every piece of information was communicated in a timely professional manner, with excellent advice given through the whole process. Would happily recommend and use again.” 

“Amazing. Every single member of staff at Falcon goes above and beyond to help. I couldn't be happier with the service received, and the value for money. I wouldn't want to go anywhere else.”

“Thorough, professional and supportive at every step of the way. I have had the privilege of buying and selling several times through Falcon now and I would recommend to everyone!”

Falcon are passionate about property and having first opened the doors back in 1990 they are Plymouth's longest established estate agent. Falcon are a member of the Experts in Property which is a network of  independent estate agents with offices throughout the Southwest, all working together to sell more homes for clients. 

THINKING OF SELLING???

To arrange a free property valuation or to discuss any property-related matter, call the Falcon team on 01752 600444 or pop into the office on Mannamead Road in Plymouth for what will most likely be the best FREE cup of coffee you will get.