Privacy Policy
HOW WE HANDLE & USE YOUR INFORMATION
We may collect, hold and use some of your personal data and so here will provide more
information about how this works.
Please read it carefully and ensure that you understand it. If you do not accept and agree
with any part of it please stop using the website immediately, because your continuing use
of our website will be seen as your acceptance of it.
1. Definitions and Interpretation
Meanings of phrases within this document:
Data – Any information that a user of the website provides to us,
through our “Contact” page, or through emailing us
relating to any person who can be directly or indirectly
identified from that information.
We/Us/Our – Falcon Sales and Falcon Lettings
8 Mannamead Road Mutley Plymouth PL4 7AA
You/Your – A user of the website
The Website – www.falconproperty.com and www.falconlettings.com
2. Company Information
David PR Vernon and John C Coulton
Trading as Falcon Sales and Falcon Lettings
Our VAT number is 526 8620 21
We are members of The Property Ombudsman (TPO) and the Association of
Residential Lettings Agents (ARLA).
If you have any questions about the website or the use of your data, please contact
us at 01752 6000 or john@falconproperty.com.
3. Users Rights
As a user you have the following rights
- A right to be informed about our collection and use of personal information;
- A right of access to the personal information we hold about you;
- A right to rectification if any personal information we hold about you is
inaccurate or incomplete; - A right to ask us to delete any personal information held about you unless we
are obliged to retain the information for other legal reasons; - A right to restrict or prevent the processing of your personal information;
- A right to data portability (obtaining a copy of your data to re-use with
another service or organisation); - A right to object to the use of your data for particular purposes.
4. Data Collection and Cookies
Except where you contact us directly through any of our contact options available on
the Website you we do not collect any personal data from you.
If you contact us or send us an email, we will retain the details you provide to us
including your name, your email address, and any other information which you
choose to give us.
We use cookies and other similar technologies to distinguish you from other users of
our website. This helps us to provide you with a good experience when you browse
our website (for example, to remember your details and improve our website). By
using our website, you agree to our use of cookies.
The cookies on our website are either set by us or by third party partners.
5. Using Your Information
Where we hold any personal information, it will be processed and stored securely,
for no longer than is necessary, considering the reason it was provided to us.
We will potentially –
i. Reply to your email;
ii. Provide details on the properties requested, plus any others we think may
interest you;
iii. Offer or provide you with the services requested, plus any others we think
may interest you;
We will delete your personal information once your request has been met or the
service has been provided, except where –
i. You were interested in details of properties we are offering, when we will
continue to hold your information in order to send you information on other
properties that may interest you;
ii. You become a client or a buyer of a property;
iii. You require us to retain it for longer;
iv. We are required to retain it for longer for other legal reasons.
You have the right to withdraw your consent to us using your data and to request
that we delete it.
We will not share any of your data with any third parties for any purposes.
6. Storage of your Data
To the best of our knowledge electronic data is held in the United Kingdom using
different (multiple) servers. We do not store personal data outside the EEA.
Hard copy data is stored on site in indexed filing systems and is available for retrieval
upon request.
7. Accessing Your Data
You have a right to ask for a copy of any personal information we hold on you free of
charge. Please contact us to make a request at 01752 600444 or
john@falconproperty.com
8. Changes to our Policies
We recommend that you check this page regularly to keep up-to-date, as we reserve
the right to change this Policy from time to time if our policies change or the law
changes. Any changes will be posted on this page of the website and you will be
deemed to have accepted changes to the Policy on your first use of the website
following the changes.
9. Applicability
This Policy applies only to your use of this website. The website may contain links to
other websites. Please note that we have no control over how your data is collected,
stored, or used by other websites and we advise you to check the policies of any such
websites before providing any data to them.
10. Complaints
If you have any cause for complaint about our use of your personal data, please
contact us at 01752 600444 or john@falconproperty.com
We will address your concerns and attempt to solve the problem to your satisfaction.
You also have the right to lodge a complaint with the Information Commissioner’s
Office.
For further information about your rights, please contact the Information
Commissioner’s Office, or your local Citizens Advice Bureau.
Information Commissioner’s Office
ICO Wycliffe House,
Water Lane,
Wilmslow,
SK9 5AF
Telephone +44 (0)303 123 1113
email: https://ico.org.uk/global/contact-us/email/